Free shipping Australia-wide for orders over $25. International shipping available.

Info

Shipping & returns

For orders within Australia

Shipping charges

You will be presented with the following shipping options at check out, depending on your order value. All orders will be shipped via Australia Post with tracking details provided to you.

For orders $10 and under

Standard postage with tracking: $7.95

For orders between $10 and $100

Standard shipping with tracking: FREE (note that some items, if sent as a 'large letter' package, will require signature on delivery)

Standard postage with tracking & signature on delivery: $2.95

Express postage with tracking: $10.95

Express postage with tracking & signature on delivery: $13.90

For orders over $100

Express postage with tracking: FREE

Express postage with tracking & signature on delivery: $2.95

Processing and delivery timeframes

Processing time for ready-to-ship items is usually the same business day (if order is placed before 2pm AEST), or the next business day. Processing time for custom orders will vary - please see individual product descriptions for an estimate. If your order contains a product requiring customisation, your entire order will be shipped together once the custom item is ready. Please place orders for custom items separately if you would like to receive your ready-to-ship products earlier.

All items are shipped from Melbourne. Standard delivery generally takes between 2 to 6 business days between most capital cities. Your tracking link will provide more information, or alternatively, the Australia Post delivery estimator may give you a more specific timeframe.

For international orders - which countries?

At this stage, we ship to selected countries only (see table below). If you don't see your country on the list, let us know using the contact form at the bottom of the page and we'll consider looking into shipping options if it's a popular request.

Note that your order may be subject to additional processing times (generally 1 to 2 business days). Custom-made products will require a longer processing time. Please see individual product pages for additional information, or contact us prior to placing your order.

 

Country Estimated shipping time

Australia

1 to 6 business days

Austria

7 to 10 business days

Belgium

7 to 10 business days

Brazil

20 to 30 business days

Canada

7 to 10 business days

Denmark

7 to 10 business days

Finland

7 to 10 business days

France

7 to 10 business days

Germany

7 to 10 business days

Greece

7 to 10 business days

Hong Kong

7 to 10 business days

Hungary

7 to 10 business days

India

8 to 13 business days

Indonesia

7 to 10 business days

Ireland

7 to 10 business days

Israel

7 to 10 business days

Italy

7 to 10 business days

Japan

7 to 10 business days

Kazakhstan

5 to 12 business days

Korea

7 to 10 business days

Kuwait

5 to 12 business days

Luxembourg

7 to 10 business days

Malaysia

7 to 10 business days

Netherlands

7 to 10 business days

New Zealand

7 to 10 business days

Norway

7 to 10 business days

Pakistan

5 to 12 business days

Philippines

5 to 12 business days

Poland

7 to 10 business days

Portugal

7 to 10 business days

Russia

7 to 15 business days

Saudi Arabia

7 to 10 business days

Singapore

7 to 15 business days

Spain

7 to 10 business days

Sweden

7 to 10 business days

Switzerland

7 to 10 business days

Taiwan

2 to 4 business days

Thailand

7 to 10 business days

Turkey

7 to 10 business days

Ukraine

7 to 15 business days

United Kingdom

7 to 10 business days

United Arab Emirates

5 to 12 business days

United States of America

7 to 10 business days

For international orders - how much is shipping?

For international orders, shipping is a flat rate of AUD$8. Note that all customs fees, VAT, import duties, foreign taxes, etc will be solely your responsibility. If you are unsure, please check with your local customs authorities before placing an order.

We've included a currency converter for your convenience below, however please note that there may be slight differences between the rate shown below and the rate used by your bank. All transactions are billed in AUD, therefore you may be subject to international transaction fees depending on your method of payment.

 

Custom orders - when will my order be shipped?

Processing time for custom orders will vary - please see individual product descriptions for an estimate, or contact us prior to placing an order.

If your order contains a product requiring customisation, your entire order will be shipped together once the custom item is ready. Please place orders for custom items separately if you would like to receive your ready-to-ship products earlier.

I've changed my mind - can I cancel or change my order?

Note: this section applies to non-custom orders only. Custom orders cannot be changed or cancelled once production has begun.

If you've changed your mind and wish to cancel your order (or items in your order), you can email us and we will cancel your order (or items in your order), if it hasn't been shipped out yet. Please contact us ASAP because sometimes items have already been shipped but tracking details have not yet appeared in the system, in which case we will be unable to cancel your order. Your refund amount will be reduced by a restocking fee equal to 10% of the item(s) price (to cover non-refundable costs made to payment service providers).

If your order has not shipped yet, and you would like to exchange your item for another item of equal or greater value, we will send you an invoice for the additional payment (if any) to be made prior to shipping your order. No extra charges will be applied. If you would like to exchange your item for another item of lesser value, we will refund you the difference, less 10% of the difference (restocking fee). For example, if you bought an item that costs $100 and would like to exchange it for an item that costs $70, we will refund you $27.

How do returns and refunds work?

If you've changed your mind before we've shipped your order, please read the previous section to see your options. If you’ve changed your mind after we've shipped your order, we can’t issue a refund or exchange, sorry.

If our products are faulty or damaged, read on. (Please don’t trick us though). Eligible items must be in unused condition.

1. Contact us to request a return via email or using the form at the bottom of this page. You must do this within 30 days of receiving your order.

2. Tell us your order number. Explain the problem and whether you’d prefer a refund or a replacement.

3. We will ask you to ship your original purchase back to us. Please do not return any items before contacting us. You will be responsible for paying the shipping costs associated with returning your item. Please provide us with a tracking number. If you are eligible to receive a refund, we will send you a notification once the items have been received and checked. (Note that original shipping costs are non-refundable).

4. Any refunds will be applied via the original payment method, e.g. your credit card, PayPal, Afterpay account etc. Once approved, refunds take 5 – 10 business days to process. Feel free to contact us if you have not received your refund after this period.

Calligraphy services

What sort of custom calligraphy services do you offer?

We offer services such as hand-lettered business logos, live calligraphy & personalisation for corporate events, custom typographic work, social media marketing, wedding calligraphy services, personalised calligraphic artwork and more!

You can find out more information via the 'Services' drop-down menu in the navigation bar.

Place card FAQs

What is your turnaround time and can you rush my order?

Estimated turnaround times for paper place cards ordered from our website "as is" are listed in the table below. For custom place cards (i.e. non-paper, or those requiring extra decoration), please ask us for an estimated turnaround time prior to placing your order using the contact form below. Note that the turnaround time begins the day after you provide us with the list of names. Shipping time is excluded. Please refer to shipping times in the section above.

No. of names No. of business days

< 250

7

251 - 400

10

401-550

14

For orders containing more than 550 names, please contact us for an estimated turnaround time prior to placing your order.

Paper place cards ordered from our website "as is" can generally be rushed for an additional fee, typically 25%. When we say "rushed", we mean rushed in terms of turnaround time. Quality is never compromised! For all rush order enquiries, please contact us prior to placing your order.

Can I supply my own paper/ place cards?

Yes, depending on whether or not your place cards require cutting and folding, we can offer you a reduced rate for personalising them. Place cards will need to be posted to us in Melbourne. We may request that you include 10% more place cards than the number you require in case of stuff-ups. We are able to write on a variety of surfaces including textured paper, acrylic, agate slices and metal. Please contact us for more details using the form below.

Can you customise or add additional details to my place cards?

Yes, we can further personalise your place cards with details including wax seals, floral line drawings, table numbers, painted gold edges and more. Please contact us with your ideas using the form below for a quote.

What happens if my guest list changes?

We understand that sometimes changes to guest lists are outside of your control, and we will do our best to cater for any minor changes within existing time frames. Any changes to guests' names will be counted as an additional place card and you will be invoiced prior to completion of the job.

Wax sealing FAQs

How do I create a wax seal?

Using wax granules

• Place three (3) wax granules into the wax melting spoon.
• Hold the spoon just above the candle flame and watch as the wax melts. Try not to overheat your wax (bubbling, or lots of smoke) as this may cause your wax to become too runny (which makes it harder to pour a nice circle), or the excess heat may cause paper surfaces to buckle. If your wax overheats, remove your spoon from the heat and let the wax cool slightly before continuing. Avoid placing the spoon in the candle flame as this could cause the bottom of the spoon to become sooty and difficult to clean.
• When all the wax has melted (you can always stir it using an unbent paper clip), slowly pour it onto your desired surface.
• Gently lower the stamp into the wax, wait for 25-30 seconds (or until wax has hardened), then remove the stamp. Enjoy your wax seal!

Using a wickless wax stick

• You can either chop small pieces off the wax stick and place them into the wax melting spoon, or place one end of the stick in the spoon, and hold the other end while the wax melts.
• Hold the spoon just above the candle flame and watch as the wax melts. Try not to overheat your wax (bubbling, or lots of smoke) as this may cause your wax to become too runny (which makes it harder to pour a nice circle), or the excess heat may cause paper surfaces to buckle. If your wax overheats, remove your spoon from the heat and let the wax cool slightly before continuing. Avoid placing the spoon in the candle flame as this could cause the bottom of the spoon to become sooty and difficult to clean.
• When all the wax has melted (or enough), slowly pour it onto your desired surface.
• Gently lower the stamp into the wax, wait for 25-30 seconds (or until wax has hardened), then remove the stamp. Enjoy your wax seal!

 

How do I clean the spoon? The wax has cooled and hardened!

Simply reheat the wax over your candle flame, and once it's melted, wipe it off with a tissue or cloth.

 

Can I reuse the wax?

Yes you can as long as there's no paper or foreign objects stuck to it. If you just want to practise creating wax seals, try pouring it onto non-stick, baking/ greaseproof paper. The wax seal will lift right off once it's cooled, and you can simply remelt it. Alternatively, you can stick it onto something using craft glue, double-sided tape or adhesive dots.

If there's hardened wax at the bottom of your spoon, you can add more wax and melt it as usual.

 

What are some cool wax sealing ideas?

• To make the raised impression stand out, try colouring over it with a metallic marker

• For gift wrapping, try creating a wax seal over twine, or lavender.

• Try mixing different coloured granules for a swirly, marbled effect

 

Do you make custom wax stamps?

We currently offer a range of semi-custom, monogram wax sealing sets, which are perfect for wedding or personal stationery.

Contact

If you have any other questions, feel free to contact us via the form below!

Thanks, your message has been sent!
This field is required
This field is required
This field is required