Shipping & Contact Info

Shipping charges

You will be presented with the following shipping options at check out, depending on your order value. All orders will be shipped via Australia Post from our warehouse in Vermont (Melbourne) 3133, VIC, Australia with tracking details provided to you.

For orders $79 and under

• Standard parcel post with tracking: $9.95
• Signature on delivery (optional): +$2.95

For orders between $79.01 and $179

• Standard parcel post with tracking: FREE
• Express post with tracking: $14.95
• Signature on delivery (optional): +$2.95

For orders over $179

• Express post with tracking: FREE
• Signature on delivery (optional): +$2.95

Processing and delivery timeframes

Processing time for custom orders will vary - please see individual product descriptions for an estimate. If your order contains a product requiring customisation, your entire order will be shipped together once the custom item is ready. Please place orders for custom items separately if you would like to receive your ready-to-ship products earlier.

Standard Parcel Post approximate delivery times from our warehouse in Vermont (Melbourne): VIC 2-4 business days. NSW & ACT 3-4 business days. SA 3-5 business days. QLD & TAS 4-5 business days. WA 5-7 business days. NT 6-11 business days.

Express Post approximate delivery times: VIC 1-2 business days. NSW, ACT, QLD, SA 1-3 business days. WA & NT 3-4 business days.

Your tracking link will usually provide an estimated delivery timeframe, otherwise please visit the Australia Post website for the latest updates.

We are based in Melbourne, and while we don't have a dedicated retail space, our warehouse is located in a business hub called CLIK Collective (203 Rooks Rd, Vermont, VIC, 3133). If we are available, we can show you any products you're interested in-person. We also offer contactless Click & Collect for online orders, which can be picked up from reception during opening hours (Mon-Fri, 9am-5pm, excluding public holidays). Parking is available at the front of the building (look for the big black sign). Please bring your confirmation email when you come to collect your order from the reception desk.

Alternatively, our free standard shipping threshold is currently available for orders over $79 (within Australia), or you may find what you are looking for at one of our stockists. We recommend calling up beforehand to avoid disappointment if they don't stock a particular product that you're interested in.

NORTH AMERICA

We currently ship to the following North American countries:

• Canada via Australia Post and Canada Post
• United States of America (USA) via Australia Post and USPS. We will pay import tariffs/duties on your behalf prior to shipping your order. You will not be asked to pay any additional import tariffs/duties from USPS. The total price you see at checkout is the total amount you will be asked to pay (inclusive of any import tariffs/duties).

Standard international parcel shipping cost - AUD $19 (approx USD $13). Delivery time approx 6 to 10 business days.

Express shipping option - AUD $27 (approx USD $18). Delivery time approx 4 to 8 business days.

ASIA & PACIFIC

We currently ship to the following Asia & Pacific countries: Hong Kong, Indonesia, Japan, Malaysia, New Zealand, Philippines, Singapore, South Korea, Taiwan.

Standard shipping cost - AUD$12. Express shipping option (AUD$24).

UK, EU & Rest of the World

UK, France, Switzerland — Standard shipping cost AUD$18. Express shipping option AUD$29.

Iceland, South Africa, United Arab Emirates — Standard shipping cost AUD$25. Express shipping option AUD$36.

For the latest updates from Australia Post regarding international shipping, please click here.

Processing time for international orders is generally same or next business day. Custom-made products may require a longer processing time. Please see individual product pages for additional information, or contact us prior to placing your order.

All transactions are billed in AUD, therefore you may be subject to international transaction fees depending on your method of payment. Any additional customs fees, VAT, import duties, foreign taxes, etc will be solely your responsibility. If you are unsure, please check with your local customs authorities before placing an order.

Processing time for custom orders will vary - please see individual product descriptions for an estimate, or contact us prior to placing an order.

If your order contains a product requiring customisation, your entire order will be shipped together once the custom item is ready. Please place orders for custom items separately if you would like to receive your ready-to-ship products earlier.

We understand that mistakes happen and we want to do whatever we can to make sure you get your parcel. Please contact us ASAP and if we have not yet begun processing your order, we will be able to update your shipping information.

However, once the shipping process has begun, we cannot change your order or shipping address. Please understand that we cannot be held responsible for incorrect addresses, unclaimed shipments, undeliverable addresses or any other incomplete or incorrect information provided by you. This means that if your undelivered parcel is returned to us and you would like us to reship it, we will ask you to cover the reshipping costs. If you would like a refund instead, we will refund the purchase price of your product/s, excluding any original shipping costs paid.

Note: this section applies to non-custom orders only. Custom orders cannot be changed or cancelled once production has begun.

If you've changed your mind and wish to cancel your order (or items in your order), you can email us and we will cancel your order (or items in your order), if it hasn't been shipped out yet. Please contact us ASAP because sometimes items have already been shipped but tracking details have not yet appeared in the system, in which case we will be unable to cancel your order. Your refund amount may be reduced by a restocking fee equal to 10% of the item(s) price (to cover non-refundable costs made to payment service providers).

If your order has not yet been shipped, and you would like to add an item, or exchange an item for another item of equal or greater value, we will send you a custom checkout link for the additional payment (if any) to be made prior to shipping your order. No extra shipping charges will be applied. If you would like to exchange your item for another item of lesser value, we will refund you the difference, less 10% of the difference (restocking fee). For example, if you bought an item that costs $100 and would like to exchange it for an item that costs $70, we will refund you $27.

If you've changed your mind before we've shipped your order, please read the previous section to see your options.

Reason for return: Change of mind/incorrect product purchased

If you've changed your mind or purchased an incorrect product after we've shipped your order, we can issue a refund (of the purchase price of the product/s, excluding any shipping costs paid) or exchange if you contact us within 14 days of receiving your order. You will be responsible for paying for your own shipping costs for returning/reshipping the item(s).

If you are shipping an item(s) over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don't guarantee that we will receive your returned item. Unfortunately if we do not receive your returned item, we will not be able to provide you with a refund or exchange. Any refunds will be applied via the original payment method, e.g. your credit card, PayPal, Afterpay account etc. Once approved, refunds take 5-10 business days to process. Feel free to contact us if you have not received your refund after this period.

Reason for return: Faulty or damaged product

If our products are faulty or damaged, read on. (Please don't trick us though). Eligible items must be in unused condition.

1. Contact us to request a return via email (fiona@fionaariva.com). You must do this within 30 days of receiving your order.

2. Tell us your order number. Explain the problem and whether you'd prefer a refund or a replacement. Please provide photos of the fault/damage.

3. We will ask you to ship your original purchase back to us. Please do not return any items before contacting us. We will create a prepaid postage label for you to print out, stick to the parcel and pop into a red AusPost box (for returns within Australia. For returns from outside of Australia, please contact us prior to shipping). We will check the product once we receive it and if you are eligible to receive a refund, we will send you a notification once the item(s) have been received and checked. (If we deem the product not to be faulty/damaged, we will ship it back to you).

4. Any refunds will be applied via the original payment method, e.g. your credit card, PayPal, Afterpay account etc. Once approved, refunds take 5-10 business days to process. Feel free to contact us if you have not received your refund after this period.

Using wax granules

Place three (3) wax granules into the wax melting spoon. Hold the spoon just above the candle flame and watch as the wax melts. Try not to overheat your wax (bubbling, or lots of smoke) as this may cause your wax to become too runny (which makes it harder to pour a nice circle), or the excess heat may cause paper surfaces to buckle. If your wax overheats, remove your spoon from the heat and let the wax cool slightly before continuing. Avoid placing the spoon in the candle flame as this could cause the bottom of the spoon to become sooty and difficult to clean.

When about 75% of the wax has melted, take the spoon off the heat source and allow the residual heat to melt the remainder of the wax. Doing this will minimise the chance of overheating the wax. (Tip: For faster results, stir the wax using an unbent paper clip). Once all the wax has melted, slowly pour it onto your desired surface.

Gently lower the stamp into the wax, wait for 25-30 seconds (or until wax has hardened), then remove the stamp. Enjoy your wax seal!

Using a wickless wax stick

You can either chop small pieces off the wax stick and place them into the wax melting spoon, or place one end of the stick in the spoon, and hold the other end while the wax melts. Follow the same heating and pouring steps as above, aiming to create a pool of wax that's about 75% the size of your wax stamp's diameter.

Simply reheat the wax over your candle flame, and once it's melted, wipe it off with a tissue, paper towel or cloth. Be careful as the wax can be quite hot at this point.

Yes you can as long as there's no paper or foreign objects stuck to it. If you just want to practise creating wax seals, try pouring it onto non-stick, baking/greaseproof paper or a silicone mat. The wax seal will lift right off once it's cooled, and you can simply remelt it. (Alternatively, you can stick the finished wax seal onto something using our double-sided adhesive round stickers).

If there's hardened wax at the bottom of your spoon, you can also add more wax and heat it to melt as per usual.

• To make the raised impression stand out, try colouring over it with a metallic paint marker
• For gift wrapping, try creating a wax seal over twine or dried botanical stems
• Try creating pressed flower seals with our semi-transparent wax and dried flower petals
• Try mixing different multi-coloured granules for a swirly, marbled effect

Yes! You can choose to have custom wax seal stamps made with our help in designing them or by providing your own logo.

We also offer a range of semi-custom, monogram wax sealing sets, which are perfect for wedding or personal stationery.

Explore our range of custom & semi custom wax stamps.

We stock a special range of eco-friendly, biodegradable wax sticks that are made from 100% plant rosins (pine resin tree sap), natural colour pigments, minerals and vegan waxes. Wax from this range is biodegradable and forms traditionally brittle wax seals that satisfyingly snap when you break the seal.

The wax from our sealing wax granules, glue gun wax sticks and wickless wax sticks contain a gelling agent (standard industry practice), which is required for the wax to be flexible, but is not biodegradable. This wax is more suitable if your wax-sealed letter/package will be handled, mailed or if you intend on it being part of a keepsake.

We offer corporate calligraphy services such as live personalisation for promotional events, place cards for private dining functions and bottle engraving services in Melbourne.

You can find out more information on our Event Calligraphy, Personalisation & Engraving Services page, or enquire for a quote via the contact form below.

Yes, we have a Beginner's Brush Pen Lettering Kit that is perfect for anyone wanting to learn calligraphy. It contains a workbook, brush pens and a little DIY card project for you to get started with your new skill!

Otherwise, feel free to explore our Learn Calligraphy page!