Info

Shipping & returns

For orders within Australia

We are actively monitoring the Australian government's response to the COVID-19 coronavirus outbreak and are currently operating our online store as usual. We appreciate the Australian government's measures to combat the spread of the virus and we will be reviewing our approach regularly to ensure we comply and do our bit to help keep our community safe.

Expect delays, especially to regional and rural areas

Australia Post regrets to inform customers that due to reductions in air freight capacity, there may be delays on the letters and parcels network that Australia Post operates around the country, particularly to regional and rural communities.

Delays will mean:

  • The delivery time for Perth and Brisbane may increase by up to five days
  • The delivery time for North Queensland may increase by up to seven days
  • The delivery times for Tasmania may increase by three days
  • That Next Day Express Post Guarantee has been temporarily suspended. Express Post service will continue to be the fastest postal delivery option – and they will continue to prioritise these deliveries. They just may not be delivered next business day every time. Australia Post is exploring all available transport alternatives and options, and working with the Australian Government, to minimise resulting impacts for customers.

 

Signatures no longer required (Australia Post policy)

Australia Post have advised, that to minimise the risk of contracting or spreading coronavirus, all parcels - be it at a Post Office or at a residence - will no longer require a signature for delivery or collection. Someone will need to be present at the residence for this to occur otherwise standard delivery procedures apply.

For home delivery of parcels normally requiring a signature, if you’re at home, the delivery driver will record your name and confirm delivery on their handheld device, then leave the parcel at your door. If you’re not at home, a card will be left, with instructions on where to pick up your parcel.

For Post Office collection, our staff will confirm your name and record your collection on their device, then leave the parcel on the counter for you to pick up.  

In all cases, whether a driver or postie delivers to the door or a customer goes in to their local Post Office to collect a parcel, an Australia Post staff member will ask and record the customer’s name and delivery on the handheld device.

For the latest updates from Australia Post regarding domestic shipping, please click here.

 

Shipping charges

You will be presented with the following shipping options at check out, depending on your order value. All orders will be shipped via Australia Post from Melbourne with tracking details provided to you.

For orders $49 and under

Standard postage with tracking: $7.95

Standard postage with tracking & signature on delivery: $10.90

For orders between $49.01 and $100

Standard shipping with tracking: FREE

Standard postage with tracking & signature on delivery: $2.95

Express postage with tracking: $10.95

Express postage with tracking & signature on delivery: $13.90

For orders $100 and over

Express postage with tracking: FREE

Express postage with tracking & signature on delivery: $2.95

 

Processing and delivery timeframes

Processing time for ready-to-ship items is usually the same business day (if order is placed before 12pm AEST), or the next business day. Processing time for custom orders will vary - please see individual product descriptions for an estimate. If your order contains a product requiring customisation, your entire order will be shipped together once the custom item is ready. Please place orders for custom items separately if you would like to receive your ready-to-ship products earlier.

All items are shipped from Melbourne. Standard delivery generally takes between 2 to 6 business days between most capital cities. Your tracking link will provide more information, or alternatively, the Australia Post delivery estimator may give you a more specific timeframe.

For international orders - which countries?

Expect significant delays

Due to disruptions and ever-changing situation, Australia Post is experiencing significant international delivery delays.

This change is due to delays to their delivery services caused by the ongoing impacts of the coronavirus pandemic, including:

  • a significant increase in parcels that require manual sorting
  • social distancing measures in place at sorting facilities, which mean they can’t process items as quickly as usual
  • a significant reduction in the availability of passenger flights – which, in addition to their dedicated overnight airfreight network, also carry their parcels

 

Please click here for a revised timeframe for estimated delivery dates. Packages travelling to some overseas destinations will be transported via SeaMail.

Australia Post is working with partner airlines and other postal operators to move items as quickly as possible. Express items will be given priority by postal services over Standard post items during this time. Further, certain countries may no longer be performing signature on delivery for items delivered due to government restrictions.

Once again, for the latest updates from Australia Post regarding international shipping, please click here.

-----

At this stage, we ship to selected countries only (see below) at flat rates, depending on their geographical zone. If you don't see your country on the list, let us know using the contact form at the bottom of the page and we may be able to provide you with a personalised shipping quote.

International orders are generally shipped on the same or next business day. Custom-made products may require a longer processing time. Please see individual product pages for additional information, or contact us prior to placing your order.

All transactions are billed in AUD, therefore you may be subject to international transaction fees depending on your method of payment. Any additional customs fees, VAT, import duties, foreign taxes, etc will be solely your responsibility. If you are unsure, please check with your local customs authorities before placing an order.

 

North America

We currently ship to the following North American countries:

  • United States (USA)

    Please note that the Los Angeles International Airport (LAX) is being heavily impacted by increased volumes through their facilities and civil unrest in addition to the COVID-19 pandemic response.

    Despite our best endeavours, it is therefore likely that some items will take longer than the stated delivery times and we ask for your understanding.

 

  • Canada

Due to COVID-19, standard shipping to Canada will be via Sea Mail until further notice. Express shipping to these countries will be via Air Mail.

Click here for COVID-19 revised shipping timeframes

Standard shipping cost - AUD$15. Express shipping option available (AUD$29).

Express shipping option available (AUD$29.

 

Asia & Pacific

Shipping to the following countries have been temporarily suspended due to COVID-19 disruptions:

  • India
  • Philippines

 

We currently ship to the following Asia & Pacific countries:

  • Hong Kong
  • Indonesia
  • Japan
  • Malaysia
  • New Zealand
  • Singapore
  • South Korea
  • Taiwan

 

Standard shipping cost - AUD$12. Express shipping option available (AUD$27).

 

UK, Europe & Rest of the world

Shipping to the following countries have been temporarily suspended due to COVID-19 disruptions:

  • Austria
  • Norway
  • Mauritius
  • Poland
  • Russia
  • South Africa
  • Turkey
  • United Arab Emirates

 

We currently ship to the following UK, Europe & Rest of the world countries:

Zone 1

  • United Kingdom (UK)
  • Ireland
  • France
  • Germany
  • Italy
  • Netherlands
  • Spain
  • Sweden
  • Switzerland

Standard shipping cost - AUD$18. Express shipping option available (AUD$35).

Zone 2

  • Belgium
  • Denmark*
  • Finland*
  • Greece*
  • Hungary*
  • Iceland
  • Latvia*
  • Portugal*
  • Saudi Arabia*

Standard shipping cost - AUD$25. Express shipping option available (AUD$42).

Click here for COVID-19 revised shipping timeframes

*Standard shipping to these countries will be via Sea Mail. Express shipping to these countries will be via Air Mail.

Custom orders - when will my order be shipped?

Processing time for custom orders will vary - please see individual product descriptions for an estimate, or contact us prior to placing an order.

If your order contains a product requiring customisation, your entire order will be shipped together once the custom item is ready. Please place orders for custom items separately if you would like to receive your ready-to-ship products earlier.

I've changed my mind - can I cancel or change my order?

Note: this section applies to non-custom orders only. Custom orders cannot be changed or cancelled once production has begun.

If you've changed your mind and wish to cancel your order (or items in your order), you can email us and we will cancel your order (or items in your order), if it hasn't been shipped out yet. Please contact us ASAP because sometimes items have already been shipped but tracking details have not yet appeared in the system, in which case we will be unable to cancel your order. Your refund amount will be reduced by a restocking fee equal to 10% of the item(s) price (to cover non-refundable costs made to payment service providers).

If your order has not shipped yet, and you would like to exchange your item for another item of equal or greater value, we will send you an invoice for the additional payment (if any) to be made prior to shipping your order. No extra charges will be applied. If you would like to exchange your item for another item of lesser value, we will refund you the difference, less 10% of the difference (restocking fee). For example, if you bought an item that costs $100 and would like to exchange it for an item that costs $70, we will refund you $27.

What happens if I've provided an incorrect or incomplete shipping address?

We understand that mistakes happen and we want to do whatever we can to make sure you get your parcel. Please contact us ASAP and if we have not yet begun processing your order, we will be able to update your shipping information.

However, once the shipping process has begun, we cannot change your order or shipping address. Please understand that we cannot be held responsible for incorrect addresses, unclaimed shipments, undeliverable addresses or any other incomplete or incorrect information provided by you. This means that if your undelivered parcel is returned to us and you would like us to reship it, we will ask you to cover the reshipping costs. If you would like a refund instead, we will refund the purchase price of your product/s, excluding any original shipping costs paid.

How do returns and refunds work?

If you've changed your mind before we've shipped your order, please read the previous section to see your options.

 

Reason for return: Change of mind/ incorrect product purchased

If you’ve changed your mind or purchased an incorrect order after we've shipped your order, we can issue a refund (of the purchase price of the product/s, excluding any shipping costs paid) or exchange if you contact us within 14 days of receiving your order. You will be responsible for paying for your own shipping costs for returning your item.

Depending on where you live, the time it may take for your replacement product (if applicable) to reach you, may vary.

If you are shipping an item(s) over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. Unfortunately if we do not receive your returned item, we will not be able to provide you with a refund or exchange. Any refunds will be applied via the original payment method, e.g. your credit card, PayPal, Afterpay account etc. Once approved, refunds take 5 – 10 business days to process. Feel free to contact us if you have not received your refund after this period.

 

Reason for return: Change of mind/ incorrect product purchased

If our products are faulty or damaged, read on. (Please don’t trick us though). Eligible items must be in unused condition.

1. Contact us to request a return via email or using the form at the bottom of this page. You must do this within 30 days of receiving your order.

2. Tell us your order number. Explain the problem and whether you’d prefer a refund (of your purchase price for the product/s) or a replacement.

3. We will ask you to ship your original purchase back to us. Please do not return any items before contacting us. We will create a postage-paid label for you to print out, stick to the parcel and pop into a red AusPost box (for returns within Australia. For returns from outside of Australia, please contact us prior to shipping). If you are eligible to receive a refund, we will send you a notification once the items have been received and checked.

4. Any refunds will be applied via the original payment method, e.g. your credit card, PayPal, Afterpay account etc. Once approved, refunds take 5 – 10 business days to process. Feel free to contact us if you have not received your refund after this period.

Can I pick up my order? Do you have a shop front?

We are based in Melbourne, however we don't have a shop front - maybe in the future - so all orders are sent out via post. Our free standard shipping threshold is currently available for orders over $49 (within Australia).

Wax sealing FAQs

How do I create a wax seal?

Using wax granules

• Place three (3) wax granules into the wax melting spoon.
• Hold the spoon just above the candle flame and watch as the wax melts. Try not to overheat your wax (bubbling, or lots of smoke) as this may cause your wax to become too runny (which makes it harder to pour a nice circle), or the excess heat may cause paper surfaces to buckle. If your wax overheats, remove your spoon from the heat and let the wax cool slightly before continuing. Avoid placing the spoon in the candle flame as this could cause the bottom of the spoon to become sooty and difficult to clean.
• When all the wax has melted (you can always stir it using an unbent paper clip), slowly pour it onto your desired surface.
• Gently lower the stamp into the wax, wait for 25-30 seconds (or until wax has hardened), then remove the stamp. Enjoy your wax seal!

Using a wickless wax stick

• You can either chop small pieces off the wax stick and place them into the wax melting spoon, or place one end of the stick in the spoon, and hold the other end while the wax melts.
• Hold the spoon just above the candle flame and watch as the wax melts. Try not to overheat your wax (bubbling, or lots of smoke) as this may cause your wax to become too runny (which makes it harder to pour a nice circle), or the excess heat may cause paper surfaces to buckle. If your wax overheats, remove your spoon from the heat and let the wax cool slightly before continuing. Avoid placing the spoon in the candle flame as this could cause the bottom of the spoon to become sooty and difficult to clean.
• When all the wax has melted (or enough), slowly pour it onto your desired surface.
• Gently lower the stamp into the wax, wait for 25-30 seconds (or until wax has hardened), then remove the stamp. Enjoy your wax seal!

 

How do I clean the spoon? The wax has cooled and hardened!

Simply reheat the wax over your candle flame, and once it's melted, wipe it off with a tissue or cloth.

 

Can I reuse the wax?

Yes you can as long as there's no paper or foreign objects stuck to it. If you just want to practise creating wax seals, try pouring it onto non-stick, baking/ greaseproof paper. The wax seal will lift right off once it's cooled, and you can simply remelt it. Alternatively, you can stick it onto something using craft glue, double-sided tape or adhesive dots.

If there's hardened wax at the bottom of your spoon, you can add more wax and melt it as usual.

 

What are some cool wax sealing ideas?

• To make the raised impression stand out, try colouring over it with a metallic marker

• For gift wrapping, try creating a wax seal over twine, or lavender.

• Try mixing different coloured granules for a swirly, marbled effect

 

Can I order custom wax stamps?

Yes! You can choose to have custom wax stamps made with our help in designing them or by providing your own logo.

We also offer a range of semi-custom, monogram wax sealing sets, which are perfect for wedding or personal stationery.

Click here to view our range of custom & semi custom wax stamps.

Calligraphy services

What sort of custom calligraphy services do you offer?

We offer services such as hand-lettered business logos, live calligraphy & personalisation for corporate events, custom typographic work, social media marketing, wedding calligraphy services, personalised calligraphic artwork and more!

You can find out more information via the 'Services' drop-down menu in the navigation bar.

Place card FAQs

What is your turnaround time and can you rush my order?

Estimated turnaround times for paper place cards ordered from our website "as is" are listed in the table below. For custom place cards (i.e. non-paper, or those requiring extra decoration), please ask us for an estimated turnaround time prior to placing your order using the contact form below. Note that the turnaround time begins the day after you provide us with the list of names. Shipping time is excluded. Please refer to shipping times in the section above.

No. of names No. of business days

< 250

7

251 - 400

10

401-550

14

For orders containing more than 550 names, please contact us for an estimated turnaround time prior to placing your order.

Paper place cards ordered from our website "as is" can generally be rushed for an additional fee, typically 25%. When we say "rushed", we mean rushed in terms of turnaround time. Quality is never compromised! For all rush order enquiries, please contact us prior to placing your order.

Can I supply my own paper/ place cards?

Yes, depending on whether or not your place cards require cutting and folding, we can offer you a reduced rate for personalising them. Place cards will need to be posted to us in Melbourne. We may request that you include 10% more place cards than the number you require in case of stuff-ups. We are able to write on a variety of surfaces including textured paper, acrylic, agate slices and metal. Please contact us for more details using the form below.

Can you customise or add additional details to my place cards?

Yes, we can further personalise your place cards with details including wax seals, floral line drawings, table numbers, painted gold edges and more. Please contact us with your ideas using the form below for a quote.

What happens if my guest list changes?

We understand that sometimes changes to guest lists are outside of your control, and we will do our best to cater for any minor changes within existing time frames. Any changes to guests' names will be counted as an additional place card and you will be invoiced prior to completion of the job.

Contact

If you have any other questions, feel free to contact us via the form below!

Thanks, your message has been sent!
This field is required
This field is required
This field is required