We are actively monitoring the Australian government's response to the COVID-19 coronavirus outbreak and are currently operating our online store as usual. We appreciate the Australian government's measures to combat the spread of the virus and we will be reviewing our approach regularly to ensure we comply and do our bit to help keep our community safe.
Victoria 'State of Disaster' Stage 4 restrictions
We will be operating in line with the recently announced government restrictions as to which non-essential businesses are able to continue operating in metro Melbourne. We are a sole operator, home-based business that does not have shopfronts open to the public. (For other non-essential retailers that have shopfronts, their staff will still be able to work onsite for the purposes of fulfilling online orders).
Australia Post will still be delivering your parcels, however they've advised that they've experienced a significant increase in parcel volumes as Victorians have increased their online buying due to Stage 4 lockdowns. At the same time, Australia Post has been required to make additional adjustments in their processing and deliveries workforce to comply with the State Government's COVID safe restrictions. With the massive demand and workforce capacity constraints, Australia Post foresees an additional 3 day delay for deliveries in Victoria.
Expect delays, especially to regional and rural areas
Australia Post regrets to inform customers that due to reductions in air freight capacity, there may be delays on the letters and parcels network that Australia Post operates around the country, particularly to regional and rural communities.
Delays will mean:
- The delivery time for Perth and Brisbane may increase by up to five days
- The delivery time for North Queensland may increase by up to seven days
- The delivery times for Tasmania may increase by three days
- That Next Day Express Post Guarantee has been temporarily suspended. Express Post service will continue to be the fastest postal delivery option – and they will continue to prioritise these deliveries. They just may not be delivered next business day every time.
Australia Post is exploring all available transport alternatives and options, and working with the Australian Government, to minimise resulting impacts for customers.
Signatures no longer required (Australia Post policy)
Australia Post have advised, that to minimise the risk of contracting or spreading coronavirus, all parcels - be it at a Post Office or at a residence - will no longer require a signature for delivery or collection. Someone will need to be present at the residence for this to occur otherwise standard delivery procedures apply.
For home delivery of parcels normally requiring a signature, if you’re at home, the delivery driver will record your name and confirm delivery on their handheld device, then leave the parcel at your door. If you’re not at home, a card will be left, with instructions on where to pick up your parcel.
For Post Office collection, our staff will confirm your name and record your collection on their device, then leave the parcel on the counter for you to pick up.
In all cases, whether a driver or postie delivers to the door or a customer goes in to their local Post Office to collect a parcel, an Australia Post staff member will ask and record the customer’s name and delivery on the handheld device.
For the latest updates from Australia Post regarding domestic shipping, please click here.
You will be presented with the following shipping options at check out, depending on your order value. All orders will be shipped via Australia Post from Melbourne with tracking details provided to you.
For orders $49 and under
Standard postage with tracking: $7.95
Standard postage with tracking & signature on delivery: $10.90
For orders between $49.01 and $100
Standard shipping with tracking: FREE
Standard postage with tracking & signature on delivery: $2.95
Express postage with tracking: $10.95
Express postage with tracking & signature on delivery: $13.90
For orders $100 and over
Express postage with tracking: FREE
Express postage with tracking & signature on delivery: $2.95
Processing and delivery timeframes
Processing time for ready-to-ship items is usually the same business day (if order is placed before 12pm AEST), or the next business day. Processing time for custom orders will vary - please see individual product descriptions for an estimate. If your order contains a product requiring customisation, your entire order will be shipped together once the custom item is ready. Please place orders for custom items separately if you would like to receive your ready-to-ship products earlier.
All items are shipped from Melbourne. Standard delivery generally takes between 2 to 6 business days between most capital cities. Please allow additional time on top of this due to COVID disruptions. Your tracking link will provide more information, or alternatively, the Australia Post delivery estimator may give you a more specific timeframe.