Signatures no longer required (Australia Post policy)
Australia Post have advised, that to minimise the risk of contracting or spreading coronavirus, all parcels - be it at a Post Office or at a residence - will no longer require a signature for delivery or collection. Someone will need to be present at the residence for this to occur otherwise standard delivery procedures apply.
For home delivery of parcels normally requiring a signature, if you’re at home, the delivery driver will record your name and confirm delivery on their handheld device, then leave the parcel at your door. If you’re not at home, a card will be left, with instructions on where to pick up your parcel.
For Post Office collection, our staff will confirm your name and record your collection on their device, then leave the parcel on the counter for you to pick up.
In all cases, whether a driver or postie delivers to the door or a customer goes in to their local Post Office to collect a parcel, an Australia Post staff member will ask and record the customer’s name and delivery on the handheld device.
For the latest updates from Australia Post regarding domestic shipping, please click here.
Expect significant delays
Due to disruptions and ever-changing situation, Australia Post is experiencing significant international delivery delays.
This change is due to delays to their delivery services caused by the ongoing impacts of the coronavirus pandemic, including:
- a significant increase in parcels that require manual sorting
- social distancing measures in place at sorting facilities, which mean they can’t process items as quickly as usual
- a significant reduction in the availability of passenger flights – which, in addition to their dedicated overnight airfreight network, also carry their parcels
To see which countries we currently ship to, please click here.
For the latest updates from Australia Post regarding international shipping, please click here.