COVID-19 Coronavirus policy

Last updated - 30-Mar-21

We are actively monitoring the Australian government's response to the COVID-19 coronavirus outbreak and are currently operating our online store as usual. We appreciate the Australian government's measures to combat the spread of the virus and we will be reviewing our approach regularly to ensure we comply and do our bit to help keep our community safe.

 

Expect delays, especially to regional and rural areas

Australia Post regrets to inform customers that due to reductions in air freight capacity, there may be delays on the letters and parcels network that Australia Post operates around the country, particularly to regional and rural communities.

Please note that the 'Next Day Express Post Guarantee' has been temporarily suspended. Express Post service will continue to be the fastest postal delivery option – and they will continue to prioritise these deliveries. They just may not be delivered next business day every time.

Australia Post is exploring all available transport alternatives and options, and working with the Australian Government, to minimise resulting impacts for customers.

 

Signatures no longer required (Australia Post policy)

Australia Post have advised, that to minimise the risk of contracting or spreading coronavirus, all parcels - be it at a Post Office or at a residence - will no longer require a signature for delivery or collection. Someone will need to be present at the residence for this to occur otherwise standard delivery procedures apply.

For home delivery of parcels normally requiring a signature, if you’re at home, the delivery driver will record your name and confirm delivery on their handheld device, then leave the parcel at your door. If you’re not at home, a card will be left, with instructions on where to pick up your parcel.

For Post Office collection, our staff will confirm your name and record your collection on their device, then leave the parcel on the counter for you to pick up.  

In all cases, whether a driver or postie delivers to the door or a customer goes in to their local Post Office to collect a parcel, an Australia Post staff member will ask and record the customer’s name and delivery on the handheld device.

For the latest updates from Australia Post regarding domestic shipping, please click here.

 

Expect significant delays

Due to disruptions and ever-changing situation, Australia Post is experiencing significant international delivery delays.

This change is due to delays to their delivery services caused by the ongoing impacts of the coronavirus pandemic, including:

  • a significant increase in parcels that require manual sorting
  • social distancing measures in place at sorting facilities, which mean they can’t process items as quickly as usual
  • a significant reduction in the availability of passenger flights – which, in addition to their dedicated overnight airfreight network, also carry their parcels

 

To see which countries we currently ship to, please click here.

For the latest updates from Australia Post regarding international shipping, please click here.

As a small business, we really appreciate your support, especially during this tough and uncertain time. It means so much to see new and repeating customers placing orders, sending us emails asking if we're okay, commenting, sharing and liking our IG and FB posts and spreading positivity in general. Please stay safe, look after your loved ones, the greater community, and we will all get through this together!