COVID-19 Coronavirus policy

Last updated - 16/4/20

We are actively monitoring the Australian government's response to the COVID-19 coronavirus outbreak and are currently operating our online store as usual. We appreciate the Australian government's measures to combat the spread of the virus and we will be reviewing our approach regularly to ensure we comply and do our bit to help keep our community safe.

 

Expect delays, especially to regional and rural areas

Australia Post regrets to inform customers that due to reductions in air freight capacity, there may be delays on the letters and parcels network that Australia Post operates around the country, particularly to regional and rural communities.

Delays will mean:

  • The delivery time for Perth and Brisbane may increase by up to five days
  • The delivery time for North Queensland may increase by up to seven days
  • The delivery times for Tasmania may increase by three days
  • That Next Day Express Post Services into regional and rural communities may not be able to be maintained

Australia Post is exploring all available transport alternatives and options, and working with the Australian Government, to minimise resulting impacts for customers.

Signatures no longer required (Australia Post policy)

Australia Post have advised, that to minimise the risk of contracting or spreading coronavirus, all parcels - be it at a Post Office or at a residence - will no longer require a signature for delivery or collection. Someone will need to be present at the residence for this to occur otherwise standard delivery procedures apply.

In all cases, whether a driver or postie delivers to the door or a customer goes in to their local Post Office to collect a parcel, an Australia Post staff member will ask and record the customer’s name and acknowledge delivery in their system.

The customer will still need to be present for this to occur, but contact will be minimised by either leaving the parcel at the door until the driver or postie has left the premises or left for the customer to pick up on the counter.

For the latest updates from Australia Post regarding domestic shipping, please click here.

 

Expect delivery delays of up to 2-4 weeks

Due to disruptions and ever-changing situation, Australia Post is experiencing international delivery delays of up to 2-4 weeks. Australia Post is working with partner airlines and other postal operators to move items as quickly as possible. Express items will be given priority by postal services over Standard post items during this time. Further, certain countries may no longer be performing signature on delivery for items delivered due to government restrictions.

For the latest updates from Australia Post regarding international shipping, please click here.

 

As a small business, we really appreciate your support, especially during this tough and uncertain time. It means so much to see new and repeating customers placing orders, sending us emails asking if we're okay, commenting, sharing and liking our IG and FB posts and spreading positivity in general. Please stay safe, look after your loved ones, the greater community, and we will all get through this together!